ONLYOFFICE Docs Developer

Frequently Asked Questions

• What does the 'simultaneous connections' mean?

  We specified how many browser tabs with documents can be opened for editing at the same time. Note that one document opened by two users means two simultaneous connections as it is opened in two tabs. When you reach the limit, each next document opens in read-only mode.

• What is the difference between the support levels?
Basic
Plus
Premium
Number of requests included
5
10
20
First response time
48 during working hours
24 during working hours
12 during working hours
Standard installation
 
 
 
Primary configuration
 
 
 
Migration
 
 
 
Updates installation
 
 
 
Integration of editors
 
 
 
Consulting
 
 
 
Branding assistance*
 
 
 
Monitoring system
 
 
 
Clustering assistance**
 
 
 
Remote sessions
 
 
 
Account engineer
 
 
 
Phone support
 
 
 

* The appropriate License with branding option is required.

** The appropriate License for Cluster version is required.

For more information please read our service-level agreement.

• What is the difference between standard branding and white label options?

  The White Label option offers more customization capabilities than the standard branding allowing users to define the menu panels to hide, the logo and name to display while the document is being loaded, etc. For more information please contact our sales team at sales@onlyoffice.com.

• What if I want to provide my customers with ONLYOFFICE desktop and mobile applications under my own brand?

  Please contact our Sales Department at sales@onlyoffice.com to request a quote.

• Where can I find answers to other questions?

  Please, visit our FAQ center or submit your request and we'll help you shortly.